Apparatus and method for provisioning wireless data communication devices

ABSTRACT

A system for provisioning wireless data communication devices for a plurality of users is provided in which the system includes a configuration server having an authorization program and a configuration program, and a database. The configuration server is connectable to a network for providing a network portal for the plurality of users to allow each of them to have a wireless data communication device provisioned. The authorization program validates which one of a plurality of wireless host servers a user is authorized to use. The configuration program is configured to provision the wireless data communication device to communicate with the one of a plurality of wireless host servers to obtain email from one of a plurality of messaging servers. The database is in communication with the configuration server for storing configurations for each of the wireless host servers.

RELATED APPLICATIONS

This application claims priority to U.S. Provisional Patent ApplicationNo. 60/782,152 filed on Mar. 14, 2006, which is incorporated herein byreference.

FIELD OF THE INVENTION

This invention relates to system and method for provisioning wirelessdata communication devices.

BACKGROUND OF THE INVENTION

The use of wireless communication devices, such as a Blackberry device,a J2ME device or any windows mobile device, has increased dramaticallyduring recent years. The use of such devices allows a person to accesstheir email anywhere as long as they are within proximity of an antennaein communication with the wireless host service for which the wirelesscommunication device is configured. Since the use of these devices hasincreased dramatically, providers must make accommodations to have thesewireless devices provisioned, which includes configuring the wirelessdevice to communicate with the wireless host service. A large companythat provides such devices to their employees must typically maintain aninformation technology (IT) department to manually provision each oftheir employees devices. Such a process dramatically increases the costof using the devices since an IT department may need several employeesto assist in manually configuring the devices.

To overcome the added expense in manually provisioning wirelesscommunication devices, systems and methods for self provisioning thesedevices have been developed. Once such system for self provisioning awireless communication device includes an Internet interface throughwhich a user can access an interface of the wireless host server toprovision their own device. This system also includes an authorizationprogram to authorize that a particular user has the authorization toprovision a wireless communication device with the wireless host server.A user that has the authorization to provision the device can thenprovision their wireless communication device to remotely send andreceive email from a specific email exchange through the wireless hostservice. One drawback of this prior art system is that a user can onlyprovision the wireless communication device with one wireless hostservice. Thus, this system does not provide any flexibility to the useror a company in choosing the services that the system can provide forthe wireless communication device. Another drawback of this prior artsystem is that it cannot perform auxiliary services such as creatinguser email accounts or installing other software on a user's wirelesscommunication device.

Other problems may result from the manual provisioning and selfprovisioning of wireless communication devices, especially if a companyuses these methods to provision a large number of devices to communicatethrough several wireless host services. With prior systems, eachwireless host server may have to communicate with every email ormessaging server that the company maintains, which can greatly reducethe amount of email that a system can process. Moreover, the morecomplicated the system, the more resources a company will have to devotein managing the wireless host servers and email servers.

BRIEF SUMMARY OF THE INVENTION

It is therefore an object of this invention to provide an improvedsystem and method for provisioning a plurality of wireless mobilecommunication devices.

It is a further object of this invention to provide such a system andmethod which provisions the wireless communication devices for one of aplurality of wireless host services.

It is a further object of this invention to provide such a system andmethod that optimizes communication between a plurality of wireless hostservers and a plurality of email servers.

It is a further object of this invention to provide such a system andmethod that can provide auxiliary services such as installing softwareprograms on the wireless communication devices.

The subject invention results from the realization that a more effectivesystem and method for provisioning wireless communication devices iseffected by a configuration manager program accessed through a networkportal to allow a plurality of users to each provision a wireless mobilecommunication device to communicate with one of a plurality of wirelesshost servers to obtain email from one of a plurality of messagingservers.

This invention features a system for provisioning wireless datacommunication devices for a plurality of users,.the system comprising: aconfiguration server connectable to a network for providing a networkportal for the plurality of users to allow each of them to have awireless data communication device provisioned, the configuration serverincluding: an authorization program for validating which one of aplurality of wireless host servers a user is authorized to use, and aconfiguration program configured to provision the wireless datacommunication device to communicate with the one of a plurality ofwireless host servers to obtain email from one of a plurality ofmessaging servers; and a database in communication with theconfiguration server for storing configurations for each of theplurality of wireless host servers.

In a preferred embodiment, the database may further include rules foreach of the wireless host servers and the software code further includesa rules manager program for determining which wireless host server andwhich messaging server the wireless data communication device is to beprovisioned for. There may be a plurality of wireless communicationdevices and each of the devices is configured to communicate with thesame email server through one of the plurality of wireless host servers.The software may further include software configured to create andmanage email accounts. The system may further include a plurality ofremote terminals connected to the network for allowing administratorsand the plurality of users to access the configuration manager. Thesystem may further include the plurality of wireless host servers. Thesystem may further include the plurality of messaging servers. Thesystem may further include a plurality of interface modules, oneassociated with each of the wireless host servers, for interfacing theconfiguration server with each of the wireless host servers. Theconfiguration manager program may configure the wireless datacommunication device to communicate with only one of a plurality ofwireless host servers to obtain email from only one of a plurality ofmessaging servers. The plurality of messaging servers may each includean email server.

This invention also features a system for provisioning wireless datacommunication devices for a plurality of users, the system comprising: aconfiguration server connectable to a network for providing a networkportal for the plurality of users to allow each of them to have awireless data communication device provisioned, the configuration serverincluding: a configuration program configured to provision the wirelessdata communication device to communicate with one of a plurality ofwireless host servers to obtain email from one of a plurality ofmessaging servers, a rules manager program for determining whichwireless host server and which messaging server the wireless datacommunication device is to be provisioned for; a plurality of interfacemodule programs, one associated with each of the wireless host servers,for interfacing the configuration server with each of the wireless hostservers; and a database in communication with the configuration serverfor storing configurations and rules for each of the plurality ofwireless host servers. The plurality of messaging servers may eachinclude an email server.

This invention also features a method for provisioning wireless datacommunication devices for a plurality of users, the system comprising:authenticating a user; authorizing the user to provision a wireless datacommunication device; determining which predetermined email server amonga plurality of email servers for which the wireless data communicationdevice should be provisioned; determining which wireless host serveramong a plurality of wireless host servers for which the wireless datacommunication device should be configured; and provisioning the wirelessdata communication device to communicate with the wireless host serverto obtain email from the email server.

In a preferred embodiment, the step of determining which wireless hostserver includes applying rules to determine which wireless host serveramong a plurality of wireless host servers for which the wireless datacommunication device should be configured. The step of determining whichwireless host server may include evaluating the performance of theplurality of wireless host servers and the plurality of email servers.The method may further include the step of installing software on thewireless data communication devices. For example, the installed softwaremight be selected from the group consisting of a global positioningsystem program, a dictionary program, a time sheets program, an expensereporting program, and a stock quotes program. The method may furtherinclude the step of monitoring the licenses of the software installed onthe wireless data communication devices. The method may further includethe step of obtaining Internet domain names for the users. The methodmay further include the step of emailing a user with instructions abouthow to configure a specific wireless data communication device. Themethod may further include configuring the wireless data communicationdevice to communicate using voice-over-Internet protocol. The method mayfurther include allowing a user to change or reset a password. Themethod may further include allowing a user to erase software from thedevice. The method may further include allowing an administrator toaccess the configuration server through the network portal.

This invention also features an article of manufacture, comprising: acomputer readable medium having computer readable program code forprovisioning wireless data communication devices for a plurality ofusers, the computer readable program code executable on a computersystem and including instructions for: causing the computer system toauthenticate a user; causing the computer system to authorize the userto provision a wireless data communication device; causing the computersystem to determine which predetermined email server among a pluralityof email servers for which the wireless data communication device shouldbe provisioned; causing the computer system to determine which wirelesshost server among a plurality of wireless host servers for which thewireless data communication device should be configured; and causing thecomputer system to provision the wireless data communication device tocommunicate with the wireless host server to obtain email from the emailserver.

In a preferred embodiment, the computer readable program code forcausing the computer system to determine which wireless host serverincludes computer readable program code for causing the computer systemto apply rules to determine which wireless host server among a pluralityof wireless host servers for which the wireless data communicationdevice should be configured. The computer readable program code forcausing the computer system to determine which wireless host server mayinclude computer readable program code for causing the computer systemto evaluate the performance of the plurality of wireless host serversand the plurality of email servers. The computer readable program codemay further include instructions for causing the computer system toemail a user with instructions about how to configure a specificwireless data communication device.

BRIEF DESCRIPTION OF THE SEVERAL VIEWS OF THE DRAWINGS

Other objects, features and advantages will occur to those skilled inthe art from the following description of a preferred embodiment and theaccompanying drawings, in

FIG. 1 is a schematic block diagram of a prior art self provisioningsystem;

FIG. 2 is a schematic block diagram of a prior art system that includesmultiple wireless host servers and multiple email servers;

FIG. 3 is a schematic block diagram of the primary components associatedwith an example of a system for provisioning wireless data communicationdevices in accordance with the subject invention;

FIG. 4 is a schematic block diagram of a system that includes multiplewireless host servers and multiple email servers that have beenoptimized by the subject invention;

FIG. 5 is a more detailed block diagram of the system shown in FIG. 3;

FIG. 6 is another block diagram of the system shown in FIG. 3;

FIG. 7 is a view of an exemplary software interface for a softwareprogram used on the configuration server of FIG. 3;

FIG. 8 is a view of an exemplary software program interface that shows ascreen for adding a user for the program of FIG. 7;

FIG. 9 is a view of an exemplary software program interface that showsinformation about adding bulk users for the program of FIG. 7;

FIG. 10 is a view of a sample file format for adding bulk users as shownin FIG. 9;

FIG. 11 is a view of a software program interface that shows informationabout creating an account for the program of FIG. 7; and

FIG. 12 is a flowchart including the primary steps associated with anexample of a method of provisioning wireless data communication devicesfor a plurality of users in accordance with another embodiment of theinvention.

DETAILED DESCRIPTION OF THE INVENTION

Aside from the preferred embodiment or embodiments disclosed below, thisinvention is capable of other embodiments and of being practiced orbeing carried out in various ways. Thus, it is to be understood that theinvention is not limited in its application to the details ofconstruction and the arrangements of components set forth in thefollowing description or illustrated in the drawings.

There is shown in FIG. 1 a prior art self provisioning system 10 thatincludes an Internet interface server 12, a wireless host server 14 andemail exchange server 16. The Internet interface server includessoftware thereon, such as an authorization program 18, for allowing auser to access the Internet interface providing the user has authorityto self provision a wireless data communication device. Wireless hostserver 14 may be, for example, a Blackberry Enterprise Server (BES) andmay include a Blackberry Resource Kit (BRK) programming interface 20 forallowing Internet interface server 12 to access wireless host server 14.When a user accesses an Internet interface 12 to self provision awireless data communication device, interface 12 will communicate withBRK 20 on server 14 to configure the user's device 15 to accessBlackberry server 14 and email exchange 16 by communicating wirelesslythrough an antennae 22 and a server 24. As described above, adisadvantage of this prior art self provisioning system is that a usercan only provision a wireless device for a single host server 14.Moreover, prior art system 10 does not provide other functions such ascreating email accounts or obtaining Internet domain addresses for theuser.

Another drawback of the system of FIG. 1 is that if a company usesmultiple wireless providers using multiple host servers 14 a-14 n asshown in FIG. 2, the multiple wireless servers may be configured tocommunicate with multiple email servers 16 a-16 n in a highlyunorganized manner. Each of wireless host servers 14 a-14 n may need toobtain email from each of email servers 16 a-16 n which can dramaticallyreduce the amount of email that the system can process.

To overcome the disadvantages associated with the prior art, one systemin accordance with the subject invention is shown in FIG. 3 forprovisioning wireless data communication devices for a plurality ofusers. System 100 allows a plurality of users at remote terminals 102a-102 n to access a configuration server 106 through a network 104 suchas the Internet, an intranet or a computer network. Configuration server106 provides a network portal for the plurality of users 102 a-102 n toallow each of them to provision a wireless communication device 107.Configuration server 106 includes software code executable thereon thatincludes authorization program 108 and configuration manager program110. Configuration server 106 is also coupled to a database 112 thatstores the configurations of each of a plurality of wireless hostservers 114 a-114 n. Authorization program 108 provides a function ofvalidating for each user which of the plurality of wireless host servers114 a-114 n the user is authorized to use and have their wireless datacommunication device provisioned. After authorization, program 108determines that a user is authorized to have their device provisionedfor a host server, such as host server 114 a, and configuration program110 is configured to provision the wireless communication device 107 tocommunicate with wireless host server 114 a to obtain email from one ofa plurality of messaging or email servers. For example, configurationprogram 110 may configure wireless communication device 107 tocommunicate with wireless host server 114 b to obtain email frommessaging server 116. Messaging server 116 may be or include an emailserver.

Thus, after a user provisions a wireless data communication device 107,the user will be able to access a host server such as host server 114 band messaging server 116 by wirelessly communicating through remoteantennae 118. Antennae 118 communicates with server 119 to access hostserver 114 b, which in turn obtains email from email server 116.

One advantage of subject invention is that when system 100 is used toconfigure a plurality of wireless data communication devices 107 suchthat they communicate with one of wireless host servers 114 a-114 n toobtain email from a specific messaging server 116 a-116 n as shown inFIG. 4, communication is greatly optimized. Each wireless host server114 a-114 n obtains email from a specific messaging server 116 a-116 n.This optimized configuration, which can be obtained by using the subjectinvention, allows each wireless server 114 a-114 n to have a highcapacity for both the number of users on each of these servers and thecommunication data throughput.

A more detailed embodiment of the system 100 a for provisioning awireless data communication device is shown in FIG. 5. The host serversof system 100 a may be configured to operate wireless host services suchas the Blackberry service on server 114 a′, the Visto wireless serviceon server 114 b′ or the Windows Mobile service on server 114 c′. Servers114 a′-c′ may be at the same location as server 106 or may each be at aremote location. Although servers 114 a′-c′ are shown as being connectedto configuration server 106, it is not a necessary limitation of thisinvention that servers 114 a′-c′ be connected to server 106 to provisiona wireless communication device since any necessary information requiredto provision such a device may be stored on server 106 or database 112 acoupled to server 106. Server 106 includes interfaces 130 a-c tointerface with servers 114 a′-c′. Servers 114 a′-c′ may each havethereon an interface program 132 a-c, respectively, for interfacing withserver 106. For example, server 114 a′ includes interface program 132 athat is configured to use a Blackberry Resource Kit (BRK). Messagingserver 116 a, which may be an email server, may be configured to operateusing Microsoft Exchange. Email platform 117 communicates with each ofwireless host servers 114 a′-c′.

Configuration server 106 also includes a rules manager program fordetermining which wireless host server and which messaging server thewireless data communication device is to be provisioned for. The rulesfor each of the wireless host servers and the messaging servers will bestored on database 112 a. Database 112 a may reside on server 106 or maybe located external to it. Configuration server 106 also includessoftware configured to create and manage email accounts.

Another embodiment of the system 100 b, FIG. 6, for provisioning awireless data communication device illustrates some of the functions ofthe system. System 100 b includes network portal 104 b that includesuser management program 140 that manages the personal and contactinformation of each of the users and account management program 142 thatmanages the account information of each of the users. Configurationserver 106 b includes user information management program 144, messagingand wireless connectors program 146, resource management program 148,and reporting management program 149. Resource management program 148manages and allocates the resources of the wireless host servers andemail servers. For example, resource management program 148 may evaluatethe performance of the plurality of wireless host servers and theplurality of email servers to determine how to allocate resources.Reporting management program 149 generates and provides reports to theuser or administrator.

Server 106 b may also communicate with the customer hardware 150 such aswireless host server 152, email server 154, also referred to as amessaging system server, configuration management server 156, Intranetserver 158 and server 160 for third party software applications.Configuration server 106 b may include software configured to installthe third party software from server 160 on the wireless datacommunication devices. The third party software may include, forexample, global positioning system program, a dictionary program, a timesheets program, an expense reporting program, and/or a stock quotesprogram. Configuration server 106 b may provide to the users the serviceof monitoring the licenses of the third party software installed on thewireless data communication devices.

Configuration server 106 b may also provide other services to the usersincluding obtaining Internet domain names for the users, configuring thewireless data communication device to communicate usingvoice-over-Internet protocol, allowing a user to change or reset apassword, or a user to erase or “wipe” software from the device.

Through the use of the subject invention, system 100 b may provide suchfunctions to a company such as user interface customization 172,authorization integration 174, authentication integration 176, servicereporting 178 and support integration 180. A company can customize eachof these services to meet its needs.

The software on configuration server 106 may include an exemplarysoftware interface 300 such as that shown in FIG. 8. Software interface300 provides a network portal to administrators 103 at a remote terminaland also to users 102 a-102 n. Using software interface 300, anadministrator will be able to add a user to their account using link302, can add a plurality of users using link 304 entitled “Add BulkUsers”, or can view a list of all users in the account using link 306.Also using software interface 300, an administrator may make and viewchanges by selecting link 308, may be able to view a report havinginformation about the users using link 310, will be able to create anaccount for a new customer using link 312 or will be able to view anynumber of different accounts using link 314. Users 102 a-102 n of system100, FIG. 3, may also be provided with software interface 300, but someor all of the links or fields may be hidden from the user to providesecurity for system 100.

If a user or administrator selects link 302 to add a user, the user. oradministrator is directed to software program interface 320, FIG. 8.Software interface 320 includes personal information 321 about each usersuch as name account number, phone numbers, email addresses and address.Software interface 320 also includes user information such as loginpassword 322, other passwords 323 such as a BES password, check box 324indicating whether a wireless host service, such as a Blackberry accountservice has been activated, check box 326 indicating whether a wirelesshost service has been enabled, and check box 328 indicating whetherInternet/Intranet access has been enabled has been enabled. A user oradministrator can select link 330 to save the user information. Anadministrator can select link 332 to make another user an administratorand provide them with system and administration privileges.

By selecting link 304, FIG. 7, a user will be directed to softwareprogram interface 340, FIG. 9, which will allow an administrator to adda plurality of users at one time. With interface 340, an administratorwill have access to drop down window 342 to select to which account hewishes to add the bulk users. The computer file path can be input atlocation 344 or link 345 can be selected to browse for a comma separatedvalue (CSV) file on their computer. The CSV file includes the names ofall bulk users that the administrator desires to add. After selectingthe CSV file at location 344, an administrator can select upload link346 to send the file to configuration server 106 for validation andcreation. Also when link 346 is selected, the system checks the formatof each of the users to ensure that there are no eras in the format ofthe CSV file. If there are no errors in the CSV file then each user willbe populated in a user table.

A sample format for the CSV file is shown in list 350, FIG. 10. List 350includes delineated information such as a user's first name 352, lastname 354, telephone number 356, user name 358, and password 360.

If an administrator selects link 312 in FIG. 7 to create an account, theadministrator is provided with software program interface 370, FIG. 11.Program interface 370 allows an administrator to provide information tocreate an account. This information can include the account name 372,the company name 374, and the organizational unit 376, the accountdomain 378, the domain extension 380, directory servers 382, exchangeservers 384, BES servers 386 and a check box 388 to indicate whether auser has the authorization to provision a device themself. After anadministrator has input the preceding information into interface 370,the administrator can select link 390 to perform a check to verify that.a new account has been created. During the entry of information oninterface 370, the administrator can select link 392 to save theinformation that the administrator has input.

One method 400, FIG. 12 for provisioning wireless data communicationdevices for a plurality of users begins at step 402 with authenticatinga user. This can be accomplished by having the user logon to the systemand provide a username and password for the system to authenticate. Atstep 404, the system determines if the user is authorized to provision awireless data communication device. The system can determine this bychecking the username against a database of users to determine if theuser is authorized to provision one or more wireless devices. At step406, the system determines which predetermined email server among aplurality of email servers to which the wireless data communicationdevice should be provisioned. The system can determine this by checkinga database to determine which email host server, if any, the user isauthorized to provision a wireless device for. At step 408, the systemdetermines which wireless host server among a plurality of wireless hostservers to which the wireless data communication device should beconfigured. The system can determine this by checking which wirelesshost server is associated to the selected email server. At step 410, thesystem provisions the wireless data communication device to communicatewith the wireless host server to obtain email from the email server.

The methods of the present invention can be performed with a server orcomputer and computer software installed thereon that has instructionsto perform the steps of the invention. Alternatively, methods of thepresent invention can be performed with equipment that has installedhardware or firmware having instructions to perform the steps of theinvention. Software used with embodiments of the present invention canbe stored on computer readable medium for storing data, such as, forexample, but not limited to, floppy disks, magnetic tape, zip disks,hard drives, CD-ROM, optical disks, RAM, ROM, PROM or a combination ofthese.

Although specific features of the invention are shown in some drawingsand not in others, this is for convenience only as each feature may becombined with any or all of the other features in accordance with theinvention. The words “including”, “comprising”, “having”, and “with” asused herein are to be interpreted broadly and comprehensively and arenot limited to any physical interconnection. Moreover, any embodimentsdisclosed in the subject application are not to be taken as the onlypossible embodiments.

Other embodiments will occur to those skilled in the art and are withinthe following claims:

1. A system for provisioning wireless data communication devices for aplurality of users, the system comprising: a configuration serverconnectable to a network for providing a network portal for theplurality of users to allow each of them to have a wireless datacommunication device provisioned, the configuration server including: anauthorization program for validating which one of a plurality ofwireless host servers a user is authorized to use, and a configurationprogram configured to provision the wireless data communication deviceto communicate with the one of the plurality of wireless host servers toobtain email from one of a plurality of messaging servers; and adatabase in communication with the configuration server for storingconfigurations for each of the plurality of wireless host servers. 2.The system of claim 1 in which the database further includes rules foreach of the wireless host servers and the software code further includesa rules manager program for determining which wireless host server andwhich messaging server the wireless data communication device is to beprovisioned for.
 3. The system of claim 1 in which there are a pluralityof wireless communication devices and each of the devices is configuredto communicate with the same messaging server through one of theplurality of wireless host servers.
 4. The system of claim 1 in whichthe software further includes software configured to create and manageemail accounts.
 5. The system of claim 1 further including a pluralityof remote terminals connected to the network for allowing administratorsand the plurality of users to access the configuration manager.
 6. Thesystem of claim 1 further including the plurality of wireless hostservers.
 7. The system of claim 1 further including the plurality ofmessaging servers.
 8. The system of claim 1 further including aplurality of interface modules, one associated with each of the wirelesshost servers, for interfacing the configuration server with each of thewireless host servers.
 9. The system of claim 1 in which theconfiguration program configures the wireless data communication deviceto communicate with only one of a plurality of wireless host servers toobtain email from only one of a plurality of messaging servers.
 10. Thesystem of claim 1 in which the plurality of messaging servers eachincludes an email server.
 11. A system for provisioning wireless datacommunication devices for a plurality of users, the system comprising: aconfiguration server connectable to a network for providing a networkportal for the plurality of users to allow each of them to have awireless data communication device provisioned, the configuration serverincluding: a configuration program configured to provision the wirelessdata communication device to communicate with one of a plurality ofwireless host servers to obtain email from one of a plurality ofmessaging servers, a rules manager program for determining whichwireless host server and which messaging server the wireless datacommunication device is to be provisioned for; a plurality of interfacemodule programs, one associated with each of the wireless host servers,for interfacing the configuration server with each of the wireless hostservers; and a database in communication with the configuration serverfor storing configurations and rules for each of the plurality ofwireless host servers.
 12. The system of claim 11 in which the pluralityof messaging servers each includes an email server.
 13. A method forprovisioning wireless data communication devices for a plurality ofusers, the system comprising: authenticating a user; authorizing theuser to provision a wireless data communication device; determiningwhich predetermined email server among a plurality of email servers forwhich the wireless data communication device should be provisioned;determining which wireless host server among a plurality of wirelesshost servers for which the wireless data communication device should beconfigured; and provisioning the wireless data communication device tocommunicate with the wireless host server to obtain email from the emailserver.
 14. The method of claim 13 in which the step of determiningwhich wireless host server includes applying rules to determine whichwireless host server among a plurality of wireless host servers forwhich the wireless data communication device should be configured. 15.The method of claim 13 in which the step of determining which wirelesshost server includes evaluating the performance of the plurality ofwireless host servers and the plurality of email servers.
 16. The methodof claim 13 further including the step of installing software on thewireless data communication devices.
 17. The method of claim 16 in whichthe installed software is selected from the group consisting of a globalpositioning system program, a dictionary program, a time sheets program,an expense reporting program, and a stock quotes program.
 18. The methodof claim 16 further including the step of monitoring the licenses of thesoftware installed on the wireless data communication devices.
 19. Themethod of claim 13 further including the step of obtaining Internetdomain names for the users.
 20. The method of claim 13 further includingthe step of emailing a user with instructions about how to configure aspecific wireless data communication device.
 21. The method of claim 13further including configuring the wireless data communication device tocommunicate using voice-over-Internet protocol.
 22. The method of claim13 further including allowing a user to change or reset a password. 23.The method of claim 13 further including allowing a user to erasesoftware from the device.
 24. The method of claim 13 further includingallowing an administrator to access the configuration server through thenetwork portal.
 25. An article of manufacture, comprising: a computerreadable medium having computer readable program code for provisioningwireless data communication devices for a plurality of users, thecomputer readable program code executable on a computer system andincluding instructions for: causing the computer system to authenticatea user; causing the computer system to authorize the user to provision awireless data communication device; causing the computer system todetermine which predetermined email server among a plurality of emailservers for which the wireless data communication device should beprovisioned; causing the computer system to determine which wirelesshost server among a plurality of wireless host servers for which thewireless data communication device should be configured; and causing thecomputer system to provision the wireless data communication device tocommunicate with the wireless host server to obtain email from the emailserver.
 26. The article of manufacture of claim 25, wherein the computerreadable program code for causing the computer system to determine whichwireless host server includes computer readable program code for causingthe computer system to apply rules to determine which wireless hostserver among a plurality of wireless host servers for which the wirelessdata communication device should be configured.
 27. The article ofmanufacture of claim 25, wherein the computer readable program code forcausing the computer system to determine which wireless host serverincludes computer readable program code for causing the computer systemto evaluate the performance of the plurality of wireless host serversand the plurality of email servers.
 28. The article of manufacture ofclaim 25, wherein the computer readable program code further includesinstructions for causing the computer system to email a user withinstructions about how to configure a specific wireless datacommunication.